Defective/Damaged Merchandise

• Requests for the return of defective merchandise must be made no later than 60 days from the invoice date.
• Merchandise returned as defective is subject to testing before credit will be issued.
• GlobalDVR will send a return label to the customer via U.S. Mail for the return of this merchandise.
• If the merchandise is not defective per the manufacturer’s specifications, a 20% restocking fee will apply and return freight charges will be deducted from the credit issued to the customer.
• Customers returning defective merchandise with an authorized RMA number within 30 days of the invoice date are eligible to receive either:
  1. A credit memo on their account to be used toward future purchases,
  2. A refund on the credit card charged for the original order, or
  3. A cash refund, if the original invoice is paid and the refund is requested within 30 days of the invoice date.
• Customers returning defective merchandise with an authorized RMA number more than 30 days after the invoice date are only eligible to receive a credit on their account.

Non-defective Merchandise

• Notification of shipping errors must be made no later than 10 days after the delivery date of the shipment.
• GlobalDVR will send a return label to the customer via U.S. Mail for returns resulting from an error made by GlobalDVR.
• Customers will be financially responsible for merchandise shipped to them in error if the merchandise is not returned within 30 days of the invoice date.
• Requests for the return of other non-defective merchandise must be made no later than 30 days from the invoice date.
• Customers returning other non-defective merchandise will be responsible for freight charges to return the product.
• All returns for non-defective merchandise are subject to a 20% restocking fee.
• Customers returning non-defective merchandise will only be eligible to receive a credit on their account to be used toward future purchases.

Return Procedures

• Once an RMA number is issued, the customer must ship the product according to instructions provided by GlobalDVR within 7 days.
• The customer must provide a valid tracking number(s) for the return shipment to our Returns Department within three days of shipping back the merchandise.
• GlobalDVR will not be responsible for lost or damaged customer return shipments. The customer is responsible for insuring all return shipments and can file a claim with UPS if the return shipment is damaged.
• Returns without a valid RMA number will not be accepted. Customer returns without a valid RMA number will be refused upon arrival.
• Merchandise must be returned in its original packaging with all supplementary items, such as manuals, accessories, etc., or additional fees may apply.